Image for blue and red swoop graphic

Why Is Your AC Contactor Not Pulling In

By Aztil –

Image for Why Is Your AC Contactor Not Pulling In

AC contactor problems are a common occurrence. But the headache they cause is major. When the contactor malfunctions, the AC does not work as it should. In summers, facing such a problem is both irritating and frustrating. If you want your AC to be in top working order, you should start getting its periodic maintenance done. Most issues can be caught during maintenance itself and do not evolve into something bigger. However, there may be exceptions. You have all possible troubleshooting and just realized that your AC contactor is not pulling in. The problem is identified, but why did it happen? Have you ever wondered if it could have been prevented? 

Work Of Contactor In Air Conditioner

The contactor on the air conditioning unit is a switch that permits or stops power supply to the unit. It is a relay switch which directs electricity to the compressor of the air conditioner. When power is not needed, the contactor pulls the electrical contacts apart. It closes the contacts when something needs to be powered.

AC Contactor wont Pulling In – What Does It Mean?

Pulling in refers to the contactor closing the electrical contacts to power the air conditioner’s compressor . When the contactor does not “pull-in”, it means that the connections do not close to power the compressor. As a result, the AC works, but in the absence of a working compressor, it does not cool the home.

Why Is Your HVAC Contactor Not Pulling In?

AC contactor not pulling in is not a major issue. It can be taken care of without much botheration. Surprisingly, it is something that can be avoided through periodic maintenance. Usually, the contactor malfunctions due to corroded contacts, coil failure, and contactor burnout.

1. Corroded Contacts – The contact points in an AC contactor are susceptible to corrosion because of moisture present in the air. Also, if not cleaned regularly they tend to get covered with dust and other particle matter which gets sucked in with air. This makes the points of contact dirty due to which they do not work as they should leading to contactor failure. 

Solution – The answer to this problem is “Contact Cleaner”. A little dab of contact cleaner will get rid of all that which is accumulated on the contact points. A very small amount of cleaner is required due to the small size of the contacts. Once cleaned, the contactor will start pulling in as needed. 

2. Coil Failure – In addition to the contact points, a contactor also has coils. Sometimes these coils fail altogether. At such times, the contactor develops a fault, and it may reflect in the form of failure to pull in.

Solution – Again, the solution is not complicated. You can solve the problem by simply replacing the old contactor with a new one. Although it is possible to just replace the said coils, it is not a preferred method. This is because not only reaching the coils is hard, but so is finding the right size to replace them. Moreover, you can buy a new contactor relatively cheap, and its cost of replacement would also be low. As against this, replacing the coil is an intricate task, and so, its cost of replacement will nullify any financial benefit you foresee.

3. Contactor Burnout – When the voltage influx to the contactor is more than its load carrying capacity, it gets fried. Usually, during high voltage, the circuit breaker should trip. When that does not happen, the contactor suffers complete burnout. Even loose cables can cause a short circuit which could lead to the same result. 

Solution – The solution to this problem is also contactor replacement. Although the process is simple, because of the sensitive nature of its function, the job is best completed by a trained HVAC technician.

Important Thing To Remember

Your AC contactor will have its important details like the type, model, and voltage either printed on the body or have a sticker with the same information. When you buy a new contactor, it is necessary to match all these details and replace it with an exact replica. Brand differences are acceptable; what is not acceptable is the voltage difference. Replacing with an undersized contactor will put your AC unit under strain. As a result, the AC will either develop some significant problem or the contactor will keep getting fried.

Also, remember whenever you are working with electrical equipment, it is necessary to first switch off the power supply to it. This step is necessary to ensure that you do not get an electrical shock by mistake. To avoid such scenarios, we always recommend using the services of trained personnel. They know of all the possibilities and take due care to ensure their own safety as well as that of your equipment.

If You Can’t Find Exact Replacement Of Contactor

Our recommendation is to always replace a contactor, with the same make and model as that of the original one. Although it is possible that you don’t find an exact match. If that happens, be sure to buy one with terminals that are similar to the one you took out. Most importantly, make sure that the voltage rating is exactly the same as well as its load capacity or amperage.

Conclusion

Your AC contactor is a small switch like device which has a very important job to perform. During the course of annual maintenance, you should ask the HVAC technician to take a look at it as well. If need be, ask them to clean its contacts to increase its productive life. If your AC is not giving cool air, ask the technician to check the contactor for any faults. Though the issue may not be with the contactor, it is necessary to rule it out as a possibility. If you are still not convinced, you can always ask for a second opinion. 

Frequently Asked Questions

The reasons your AC contactor is not pulling in are:

  1. Dirty or corroded contacts.
  2. Failure of contactor coils.
  3. The contactor is burnt.

Connection and mountings mistakes, selection of the wrong cable, voltage drops, current surge, age, and use-related wear and tear of the component are some of the common causes of contactor failure.

The term pulling-in refers to the contactor closing the electrical circuit (contacts) to power the AC compressor. When the contactor fails to “pull in,” it means the contactor’s connections are either not closing at all or not closing enough to power the compressor.

A new contactor may not pull in if its coil is damaged or burnt. Replacing the coil will take care of the situation. If the coil is fine, the other likely possibility is that the wiring in the control circuit is not proper, in which case, the problem will persist until the wiring is rectified.

Some probable reasons for the contactor with 24V not pulling in are:

  1. A malfunctioning thermostat or a thermostat that is not set on the cooling mode.
  2. There exists open or shorted thermostat wiring which goes to the thermostat from the contactor or transformer.
  3. Weak, worn-out, or shorted transformer, that is unable to handle the coil load.

Request Service

What Our Clients Think Of Us


I've been using Aztil for over 10 years. Always prompt, polite, knowledgeable, and professional. Today (Memorial Day), my AC went out. Within 2 hours, Albert was at my house and fixed the issue quickly. I would recommend Aztil to anyone based on my own personal experience with them.

This is my second review on Aztil but I felt I must say something about the outstanding service I received from Tino today, 9/16/25.
Tino came out for a regular scheduled maintenance. While here he answered some concerns I had and helped me resolve them quickly. Not only is he knowledgeable but he also took the time to explain the 'why' to me. He didnt try to upsell (which I appreciate) and even told me what I could hold off on until another time. I appreciate the time he spent educating me so that I now have a better understanding of my AC unit. I give Tino 5 stars b4cause he earned them. Thankyou Aztil for employing professionals who know their 'stuff'.
Response from the owner:Hi Demora, thank you for your kind words! We're so glad to hear that Albert did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Michael was very professional and curiously
I had Michael king as my technician.
He is a professional he represented the company very well. Very knowledgeable about the job . Patient in explaining his workload. He is a great addition to any business and aztil air have a treasure in their hand . I encourage you the experience.
Antonio was the best!
Michael K. came out and did a wonderful job. There was condensation on my air filter and I was concerned about a leak. He was very thorough and made sure all avenues were checked. He also answered my questions and showed me parts on my AC. Great service!
Niko was great.
Niko was very patient and professional. Looking forward to cleaning this system.
He was great!
Niko came out promptly on a Saturday and fixed my problem easily. Great customer service
Response from the owner:Bernice Demanche, I'm glad to hear that Dana provided prompt service and fixed the issue easily. Excellent customer service can really make a difference in situations like these.
Niko was great- very informative
Niko very nice and did a good job explaining.
Niko, great service! Thank you!
Niko was personable and knowledgeable
Antonio was great and he was personable and I really do like him the next time that I have a visit from you guys it will be from him and I almost decided not to use you guys no more because of the other two gentlemen that came they were young boys, and they did not do things properly, but Antonio was very very good and I really liked himHe was very professional so thank you very much for letting Antonio come and giving yourself a second chance have a blessed day.
Nicholas (I think that’s his name) was very thorough and knowledgeable. I’m going to take his recommendation for a UV light. Please send him back to install when I order it. He furthers my trust in Aztil.
Response from the owner:Thank you for your review, Al Levy. We're so glad you had a positive experience with our appliance repair services!
Very happy with the service provided by Niko
Technician Lazaro Powery arrived much sooner than I expected. He looked professional, and his behavior matched his appearance. I really enjoyed our brief personal chat. I always ask people I deal with if their company treats its employees well, as it matters to me. I was happy to hear that he enjoys his employment with Aztil.

His professionalism and attitude well matched his positive comments. I'm not surprised as I find Aztil to be excellent people to deal with in all requests and transactions. Lazaro sets a good example for Aztil. Thanks for sending him. When he asked, I signed another one-year service contract
I had 3 terrific technicians Paul Gross who found the problem fixed it but also found a leak so I had 2 technicians Jordan and Hero come and do the duct work I was so impressed by all 3 of them their knowledge professional and the enjoyment in doing the work for their clients I give all 3 of 10 gold stars😀
AZTIL is a real COOL company and Jackie my rep @Aztil responds ASAP when I get HOT on the phone. Seriously Jackie’s the nicest person. I don’t want to leave anyone out but Juan the technician goes above and beyond trying to solve my HVAC problems.
Alex was very thorough and knowledgeable.
Tino was professional and friendly. Thank you for a great service over the years.
I have used aztill air conditioning service for over 15 years. They have always been prompt and have always done a great job. I recently would like to praise Dana who came to my home today and his boss Jack for the great price. My wife and I feel blessed to have found them. They have been reasonable in their prices and the technician are right on point. Thank you Aztill Air. 😁😃
This was my first experience with Aztil as a new homeowner. I purchased a service agreement which I thought was reasonably priced. My first scheduled maintenance was this past week by Michael King .He was extremely professional, knowledgeable and very kind in explaining everything I needed to know. He made a great suggestion in which I followed through with. He’s an asset to this very professional company. Thank you Aztil and Jonathan for a job well done!
Mike came by for an A/C maintenance check up. He came on time and was very friendly and professional.
Response from the owner:Hi Larry, thank you for taking the time to leave us such a positive review about Fabio. We are delighted to hear that he was on time and provided excellent service. We appreciate your feedback and are glad that you had a good experience. Thanks again!
Excellent service very knowledgeable Niko send him hereafter
Tino was exceptional in sevicing both of my AC its. I renewed my contract with Aztil and I look forward in having Tino service me again Thanks for great service
I had to have my air conditioning HVAC system replaced. I bought RHEEMS from them nine years ago or just shy of nine years ago and I had to have the whole thing replaced. It had a leak. The pressure was down 3 pounds and to pay $475 only because I had a contract with them otherwise it would’ve been 675 to check for the leak.. I decided to replace it cause I knew it was around the corner anyhow. They installed it the next day I couldn’t have been more pleased. It was effortless. It took them a while because we had some rain on and off and they couldn’t be on the roof, but they came at 9:30 and they left at 3 o’clock. I thought they did very well. They left my house clean as a button just exactly the way they found it. They were very polite and did everything that they were supposed to do in a very neat and tidy and timely manner.
Jorge and David were the installers today. They were timely, professional, mannerly, exceptionally clean and efficient. And Sabrina in their office went beyond in responding as the cost of new units today is sticker shock!
Nico is absolutely amazing! Very informative and an excellent technician! This is the second time we’ve had him and he’s great
Response from the owner:Hi Kathy, Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Ramon was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
After 40 hours without A/C in August we were saved by Rafael. He was polite, professional and courteous. He is an asset to the company. On another note, the scheduling system used for after hours is quite poor and needs to be looked into. Thank goodness Jackie called us and attempted to remedy the situation.
Naraldo Bunsie did an excellent job installing my new Trane A/C! Thanks !
Michael was very knowledgeable and efficient in providing service for us today. We’d love for him to come again
Your service techs and general service has improved since the corporate take over. Raphael Curci was efficient and kept us u[p to date on the progress of the installation. The person I'd like to call out as exemplary was Nico who guided us through the process and went out of his way to help us through this time. Ultimately the air handler was faulty and it took several visits to repair it. Meanwhile the handler leaked water all over the garage ceiling ruining it and causing damage to my model trains beneath. In addition the last tech broke my cable power supply which he had no business touching. I had to call Xfinity to come as an emergency for which they charged me $150.00. I will also be sending Aztil a bill for the repair of my ceiling and any damage done to my model trains.
Dana just finished a service call. He was very professional and explained to me what he was doing and gave me tips for the future. I have been an Aztil customer for many years and people like Dana keep me coming back.
Response from the owner:Hi Don, thank you for your kind words! We're so glad to hear that Angel did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Michael was efficient and thorough. I am very pleased with this service.
Response from the owner:Thank you
Juan was fantastic!
Michael was great, he called in advance arrived on time, very professional and knowledgeable, and got the job done in a timely manner, highly recommend.
Michael provided excellent service on unclogging our drain line and explaining what options we have to prevent it getting clogged in the future.
Naraldo was was a competent and efficient skilled worker..
Doesn't talk much but gets the job done quickly.

Replaced and rewired our new water heater in a very short time.

Left everything clean and Sparkling..

Would have him return anytime for the next project that might pop-up.
Response from the owner:Hi Erlene, thank you for your kind words! We're so glad to hear that Rafael did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Dana Dussault, the technician that came to fix my AC and installed a new compressor was so efficient and courteous and is an asset to Aztil. I was very happy with the work.
Nico and Adrian were great. Cleaned my ac and found an oil leak. Very personable.
Response from the owner:Hi Ilene, thank you for your kind words! We're so glad to hear that Niko and Adrian did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Rico was friendly and very competent & efficient
Response from the owner:Hi Shanti, thank you for your kind words about Ricardo and Aztil. We are so glad to hear that you had a great experience with us. We will make sure to pass along your positive feedback to Ricardo. Thank you for choosing Aztil!
Dana came on a Saturday in the pouring rain. Totally professional and knew what was wrong right away. Great job guys!

Join The Club

Request more information by filling out the form below to learn about our Elite Cool Membership Program.

Highlights of the Elite Cool Membership Program include:

  • Members will receive priority service: Get top priority when scheduling service calls.
  • No overtime charges: We’re here for you anytime, day or night, 365 days a year, without any overtime charges.
  • A 15% member discount: Receive a 15% preferred discount on repairs not covered by the manufacturer.
  • Two maintenance calls per year: Benefit from two maintenance calls per year, spaced about six months apart.
  • AND MORE!

Need more information? Click below to call now!

Call Now

Our Partners


  • Carrier logo
  • Honywell logo
  • Mitsubishi Elctric logo
  • York logo
  • American Standard logo
  • Amana logo
  • Trane logo
  • Rheem logo
  • Ruud logo
  • Daikin logo