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Condensation in HVAC Systems: When It’s Okay and When It’s Not

By Aztil –

Condensation is a natural side effect of in-home cooling. Any air conditioner will produce condensation and units are designed to safely deal with the resulting water.  In fact, many see the condensation effect as a plus because it allows an AC to act as a dehumidifier for the home. However, if your HVAC condensation system stops working the way it’s supposed to, problems can occur.

Understanding the difference between normal and problematic condensation can help you maintain your home’s HVAC system and avoid potential damage. Let’s take a closer look at when condensation is or is not okay before the situation gets serious.

When Condensation in HVAC Systems Is Okay

Condensation is a normal function of air conditioners, cooling heat pumps, and dehumidifiers. When the units are working correctly, condensation is nothing to worry about.

Air Conditioners’ Condensation Running Normally in HVAC Systems

When your AC is running, condensation is normal. The cold interior of the AC unit causes water to condense on the coils and interior panels. That water runs into the condensate pan and is then removed through the drain line. The cold itself inside your AC causes condensation as a side effect. This also allows your AC to function as a dehumidifier that you don’t have to empty.

Heat Pumps in Cooling Mode

Heat pumps work exactly like traditional air conditioners when in cooling mode. The coolant and coil system produces cold inside the unit which causes condensation. Heat pumps in cooling mode also have a condensate pan and a drain line, and they also provide dehumidification for the house.

Dehumidifiers

A separate dehumidifier typically also uses condensation to collect moisture from the air. You will typically need to empty the tank after a few hours, as free-standing humidifiers usually do not have a drain line.

When Condensation is Not Okay

There are situations where condensation can become a problem. This usually occurs when your AC or heat pump unit is not operating the way it should so that the water from condensation either floods or freezes.

Blocked or Clogged Drain Lines

Your AC needs the pan and drain line to remove water that collects through condensation. If the drain lines are blocked for any reason, water will build up and eventually flood the unit. This can lead to leaks inside your utility space including the risk of water damage, electrical damage, and mold growth.

A partially blocked drain can also lead to standing water, which can stagnate and become a scummy pool for microbiology that you do not want inside your home ventilation system.

Improperly Sized or Installed Units

HVAC units represent a careful balance of size and function. If your HVAC is the wrong size for your house or other components in the system – or if the unit is poorly installed, the system may not handle condensation correctly. This can lead to an excess build of water, leaks, water damage, or inefficient cooling.

Damaged or Dirty Coils

If ice is forming on your coils and inside your AC unit, something has gone wrong. Dirty coils develop an insulating layer of dust which traps and enhances cold. This can cause moisture inside an AC unit to turn to frosty ice instead of draining correctly. Damaged coils may also over-cool, leading to ice buildup instead of drainage.

This leads to reduced HVAC efficiency, damage to the unit, freeze-ups, and the potential for water damage when the ice melts and overflows the condensate pan.

Regular maintenance, including cleaning the coils, helps prevent these issues and ensures efficient operation.

High Indoor Humidity Levels

If your home is experiencing high humidity, your HVAC may be malfunctioning. Incorrect condensation management can lead to humidity problems because the AC can no longer operate as a dehumidifier.

Condensation Leaks in the HVAC Systems

A leak in the refrigerant line can cause evaporator coils to inappropriately freeze and thaw. This temperature flux leads to water leaks and condensation issues.

Duct leaks can allow un-conditioned humid air to enter the system, increasing condensation and reducing overall efficiency.

How to Address Problematic Condensation in HVAC Systems

  1. Regular Maintenance – Schedule an inspection, cleaning, and repair of your HVAC once or twice a year.  Your qualified HVAC technician will clean coils, check drain lines, and ensure proper system operation. Don’t forget to change your air filters every month, as well.
  2. Proper Installation – Make sure your HVAC system is the right size and properly installed by professionals. Have your ductwork inspected and any problems repaired.
  3. Monitor Humidity Levels – Keep track of the humidity in your home with a hygrometer. Use a humidifier or dehumidifier to keep the humidity between 30%-50%
  4. Address Leaks Promptly – Call for repairs as soon as you notice any signs of water or refrigerant leaks. A professional technician can immediately diagnose and repair the issue.

 Know Your Condensation in HVAC Systems

We hope you learned a lot about condensation in HVAC systems. Every air conditioning unit experiences some condensation. It is part of the normal function and provides dehumidification for your home. However, if condensation begins to flood or freeze, it’s time for HVAC maintenance. Avoid risks like water damage, mold growth, or poor AC efficiency by calling for an HVAC inspection and repair as soon as you notice a problem.

By understanding the difference between normal and problematic condensation, you can take proactive steps to maintain your HVAC system, ensuring it operates efficiently and effectively year-round. Aztil is here to help you keep your home cool, comfortable, and condensating correctly. Contact us for your HVAC maintenance needs.

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Let me preface the review by saying I have been a more than satisfied customer since moving here in 2016. The service I have received from AZTIL is first rate. Daryl was a superb technician. The duct sealing was a value add. Daryl increased my unit’s efficiency 68%. I highly recommend Daryl and AZTIL
Dana and Jordan were great and increased our air conditioning efficiency by 80%. They did a duct sealing job. Very happy and pleased.
Dana and Jordan did a phenomenal job!!! A+
Yandis was very helpful with his recommendations and he was very thorough when adjusting the airflow on our new unit to make sure we were happy. This is the best company we have worked with since we moved to Florida. This business is timely, professional, and has great customer service. (Hard to find in Florida) Thank you!
Tino came to do the 6 month servicing. He was kind and professional. Easy to work with.
Response from the owner: Hi Michael, thank you for your kind words! We're so glad to hear that Ricardo did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Dana, awesome job, great pro and really nice fellow!
Response from the owner: Hi Christophe,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
They were on time, knowledgeable and cleaned up after the work was completed
Response from the owner: Hi John,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Aztil was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Aztil AC’s Dana was on time and performed the work quickly and efficiently. Appreciate his professionalism.
Response from the owner: Hi Rob,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Dana did a great job with the servicing of my HVAC units. Very pleasant and knowledgeable. Thanks, Dana
Response from the owner: Hi David,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Response from the owner: Hi Timothy,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Aztil was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
I had a fan blower motor replaced in my AC unit. It was making a constant high pitched whistle when operating. Rick Cochcran, the service tech, came out. Even though he couldn't hear the sound I was talking about, he persisted and solved the problem. Turns out the fan was turned to maximum spin. This caused the whistle. He dropped it down a notch, and voila! Problem solved. I was totally impressed with his persistence and professionalism. Thank you, Rick!
Response from the owner: Thank you for your positive review. I'm glad you were happy with Rick's work. We appreciate your business and look forward to serving you again.
Dana and Alex were great!!
Response from the owner: Hi Michael,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana and Alex were able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Excellent work !!Thank you .
Response from the owner: Hi Audrey,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Aztil was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Great installation by Angel and team for a new air conditioner.Very professional, thoughtful and knowledgeable. Thank you.
Response from the owner: Hi Constance,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Angel and his team was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
I read the reviews after my apptsI was shocked to see some pf the commentsAfter our womderful apptDana jordan cody created a working atonpshere as of they were working for a family memberThroughout the process they kwpt me informedAnd made sure i received thw best serviceThe person who cleaned rhe ducts i think his nameWas tino aka yankee fan and he was amazing start to finishPS i recommended their service ro my communiry od 4000 homes and theu requested i came to our next meeting to present my experience with this corp and teamI
Response from the owner: Hi Joel,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana and Jordan was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Dana and Jordan were very professional. They diagnosed the issue with my AC and had me up and running in record time. Thank You team AZTIL👍🏽
Response from the owner: Hi Marlene,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana and Jordan was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Lazaro did a great job!!! Highly recommend
Response from the owner: Hi Joseph,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Lazaro was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
The best AC company hands down! Quick response and resolution every time!!!
Response from the owner: Hi Diane,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Aztil was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Ricardo Campos is friendly and professional. I highly recommend Aztil for A/C and duct cleaning
Response from the owner: Hi Steve,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Aztil was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Dana excellent service!! Found the issue quickly and fixed it with no problems. Very pleasant guy!!
Response from the owner: Hi Maria,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Lee was super. He explained everything all his work performed perfectly. Very neat professional. A pleasure to deal with him.
Response from the owner: Hi Toby,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Lee was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Ricardo did an amazing job servicing our dryer and showing me how to keep it clean. He was efficient and courteous.
Response from the owner: Hi Richard, thank you so much for your kind words about Ricardo! We are so glad that he was able to provide you with excellent service and helpful tips. We appreciate your feedback.
Ricardo cleaned our air ducts today and did a great job! He was professional, kind, and extremely thorough. He went above and beyond any other tech who has done any work in our home by going the extra mile…in a nutshell he treated my home like it was his own, which I could tell from the minute he walked through the door. He is a true professional, and it was obvious that not only is he knowledgeable and skilled, but he truly takes pride in what he does, which is a rare thing to find. I highly recommend him, and I can only hope that he is the tech who shows up whenever I call Aztil for work to be done!!
Response from the owner: Hi Marta,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Aztil was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
I scheduled an appointment for yesterday for AC maintenance for a newly purchased property. As it turns out, a new AC was recommended because of mold found inside the old unit. Aztil was able to schedule my new AC installation right away for today. Iker & Inder were professional, efficient, friendly, & very knowledgeable. I know I will be signing up for Aztil’s preventative AC maintenance program. I highly recommend Aztil AC for any of your AC needs!!!
Response from the owner: Hi Valerie,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Iker & Inder was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Tino fixed my problem of no heat on my new RHEEM air conditioner on a Sunday. He knew where to look for the problem, a bad connection. It's great to know that Aztil has such professional and experienced technicians.
Response from the owner: Hi Michael,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Aztil was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Outstanding service!!!
Response from the owner: Hi Rich,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Aztil was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Dana and Alex were the ultimate professionals. They repaired my air conditioner quickly and did a great job cleaning up.
Response from the owner: Hi Neila,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Dana Dussault is awesome.After 4 hellish days without A/C, he came to our rescue. My family and I thank you for your swiftness and professionalism.God bless you
Response from the owner: Hi Germaine,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Dana was awesome! Clean, courteous, efficient and polite. Fixed the A/C and replaced a capacitor and got a quote for a new product Aeroseal that sounds like a good investment for the a/c ductsThanks Aztil for such an excellent experience today!
Response from the owner: Hi Pamela,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Roberto just came and did a very thorough maintenance job on our system. He was very professional and did not leave any stone unturned. We will be very happy to have him come next time!!
Response from the owner: Hi Andy,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Roberto was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Tino the service representative did an awesome job. He called to confirm ahead of time. Very courteous and professional. Outlined his scope of work before starting. Gave options to consider for future to improve performance. I would recommend him to anyone seeking service.
Response from the owner: Hi John,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Tino was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Paul was professional and knowledgeable with the repairs made on our air conditioning. He arrived on time and informed us of what needed to be done with an estimate of the costs.
Response from the owner: Hi Rhonda,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Paul was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
My new HVAC unit suffered a major mechanical failure. Technicians Dana and Rick are incredible and are true experts. Sabrina Corradetti, a manager, is one of the best customer care people I have ever had the pleasure of working with. Getting the required parts from the manufacturer was a time-consuming ordeal, but Ms Corradetti stayed on top of the issue, kept me informed, was ALWAYS courteous and very helpful. Aztil has some really good folks working for them.
Response from the owner: Hi John,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana and Rick was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Ricardo did an amazing job on my contract maintenance tune up. Very thorough and explained to me what he was doing every step of the way. Thank you Ricardo
Response from the owner: Hi Howard,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Ricardo was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Dana and Jordan went above and beyond on our AC service today. They were professional and thorough. They communicated very well and answered any of my questions.
Response from the owner: Hi Nicole,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana and Jordan was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
I continue to recommend this business to those in the area. When I have questions, if the technician is unable to answer I am immediately able to get an answer from those in the office.
Response from the owner: Hi Ashley,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Aztil was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Dana, outstanding technician
Response from the owner: Hi Giovanni,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Ricardo was very thorough and knowledgeable. He explained everything he did . He was on time, polite and very nice. I would like him to come for all my routine maintenance of my AC.
Response from the owner: Hi Anne,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Ricardo was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Dana was the Aztil tech who came by to fix my AC issue on a Sunday. He was very professional and did explain everything to me very well.This is the second time I renew my 5 year contract with Aztil.
Response from the owner: Hi Ayman,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Paul was excellent, experienced. Recommend completely. Explained everything thoroughly.
Response from the owner: Hi Mary,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Aztil was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
WOW. David did a wonderful job. Nice when a company has an employee who cares enough to do a good job.
Response from the owner: Hi Debra,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that David was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Knowledgeable, Professional, efficient, personable, and timely.The experience From the office personal to the technician was excellent
Response from the owner: Hi Steve,Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Aztil was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
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