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Condensation in HVAC Systems: When It’s Okay and When It’s Not

By Aztil –

Condensation is a natural side effect of in-home cooling. Any air conditioner will produce condensation and units are designed to safely deal with the resulting water.  In fact, many see the condensation effect as a plus because it allows an AC to act as a dehumidifier for the home. However, if your HVAC condensation system stops working the way it’s supposed to, problems can occur.

Understanding the difference between normal and problematic condensation can help you maintain your home’s HVAC system and avoid potential damage. Let’s take a closer look at when condensation is or is not okay before the situation gets serious.

When Condensation in HVAC Systems Is Okay

Condensation is a normal function of air conditioners, cooling heat pumps, and dehumidifiers. When the units are working correctly, condensation is nothing to worry about.

Air Conditioners’ Condensation Running Normally in HVAC Systems

When your AC is running, condensation is normal. The cold interior of the AC unit causes water to condense on the coils and interior panels. That water runs into the condensate pan and is then removed through the drain line. The cold itself inside your AC causes condensation as a side effect. This also allows your AC to function as a dehumidifier that you don’t have to empty.

Heat Pumps in Cooling Mode

Heat pumps work exactly like traditional air conditioners when in cooling mode. The coolant and coil system produces cold inside the unit which causes condensation. Heat pumps in cooling mode also have a condensate pan and a drain line, and they also provide dehumidification for the house.

Dehumidifiers

A separate dehumidifier typically also uses condensation to collect moisture from the air. You will typically need to empty the tank after a few hours, as free-standing humidifiers usually do not have a drain line.

When Condensation is Not Okay

There are situations where condensation can become a problem. This usually occurs when your AC or heat pump unit is not operating the way it should so that the water from condensation either floods or freezes.

Blocked or Clogged Drain Lines

Your AC needs the pan and drain line to remove water that collects through condensation. If the drain lines are blocked for any reason, water will build up and eventually flood the unit. This can lead to leaks inside your utility space including the risk of water damage, electrical damage, and mold growth.

A partially blocked drain can also lead to standing water, which can stagnate and become a scummy pool for microbiology that you do not want inside your home ventilation system.

Improperly Sized or Installed Units

HVAC units represent a careful balance of size and function. If your HVAC is the wrong size for your house or other components in the system – or if the unit is poorly installed, the system may not handle condensation correctly. This can lead to an excess build of water, leaks, water damage, or inefficient cooling.

Damaged or Dirty Coils

If ice is forming on your coils and inside your AC unit, something has gone wrong. Dirty coils develop an insulating layer of dust which traps and enhances cold. This can cause moisture inside an AC unit to turn to frosty ice instead of draining correctly. Damaged coils may also over-cool, leading to ice buildup instead of drainage.

This leads to reduced HVAC efficiency, damage to the unit, freeze-ups, and the potential for water damage when the ice melts and overflows the condensate pan.

Regular maintenance, including cleaning the coils, helps prevent these issues and ensures efficient operation.

High Indoor Humidity Levels

If your home is experiencing high humidity, your HVAC may be malfunctioning. Incorrect condensation management can lead to humidity problems because the AC can no longer operate as a dehumidifier.

Condensation Leaks in the HVAC Systems

A leak in the refrigerant line can cause evaporator coils to inappropriately freeze and thaw. This temperature flux leads to water leaks and condensation issues.

Duct leaks can allow un-conditioned humid air to enter the system, increasing condensation and reducing overall efficiency.

How to Address Problematic Condensation in HVAC Systems

  1. Regular Maintenance – Schedule an inspection, cleaning, and repair of your HVAC once or twice a year.  Your qualified HVAC technician will clean coils, check drain lines, and ensure proper system operation. Don’t forget to change your air filters every month, as well.
  2. Proper Installation – Make sure your HVAC system is the right size and properly installed by professionals. Have your ductwork inspected and any problems repaired.
  3. Monitor Humidity Levels – Keep track of the humidity in your home with a hygrometer. Use a humidifier or dehumidifier to keep the humidity between 30%-50%
  4. Address Leaks Promptly – Call for repairs as soon as you notice any signs of water or refrigerant leaks. A professional technician can immediately diagnose and repair the issue.

 Know Your Condensation in HVAC Systems

We hope you learned a lot about condensation in HVAC systems. Every air conditioning unit experiences some condensation. It is part of the normal function and provides dehumidification for your home. However, if condensation begins to flood or freeze, it’s time for HVAC maintenance. Avoid risks like water damage, mold growth, or poor AC efficiency by calling for an HVAC inspection and repair as soon as you notice a problem.

By understanding the difference between normal and problematic condensation, you can take proactive steps to maintain your HVAC system, ensuring it operates efficiently and effectively year-round. Aztil is here to help you keep your home cool, comfortable, and condensating correctly. Contact us for your HVAC maintenance needs.

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I have used Aztil for several years. I am satisfied with their service.
After our AC went out we were concerned about being stuck in the heat. Dana came out and found the issue right away. He worked with the office to line up a replacement for the very next day.

Naraldo came in the morning and removed the old unit. A short while later the crane came to get the old on off the roof and put the new one up there.

They worked throughout the morning and we were back in business. My wife and I both work from home and never missed a beat. Thanks Aztil!
Response from the owner:Hi Jeremy, thank you for your kind words! We're so glad to hear that Dana and Naraldo did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Cody Richardson serviced my two air conditioners. I rate him as A+. He was very thorough and did a great job servicing my air conditioners.
Response from the owner:Hi Linda, thank you for your kind words! We're so glad to hear that Cody did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
TINO did a great job - was thorough and explained everything he was doing! See him back in 6 months
Response from the owner:Hi Dennis, thank you for your kind words! We're so glad to hear that Tino did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Response from the owner:Hi Manuel, thank you for your kind words! We're so glad to hear that Aztil did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Alex Molina’s service was excellent!
Response from the owner:Hi Enriqueta, thank you for your kind words! We're so glad to hear that Alex did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Editing my previous review bc I cannot add another. Ihave been under contract with this AC company since 2013. They have kept me going since. Just got my usual 6 month tune-up, and my technician, Alex M. was excellent and very helpful, and answered all my questions. Highly recommend this business.
Response from the owner:Hi Bret, We're glad to hear that the technicians were courteous of your belongings and that Patty was helpful in scheduling the service. We take pride in our customer service and we appreciate your feedback. Thank you for choosing us for your duct cleaning needs.
*5/5 Stars*

I am “blown away” by the exceptional service I received from Marc O'Connell at Aztil Air Conditioning! From the initial consultation to the final service, Marc was professional, knowledgeable, and courteous.

His attention to detail and commitment to ensuring my air conditioning system was tailored to my specific needs was impressive. Marc took the time to explain every aspect of the service and answering all of my questions.

The service itself was seamless and efficient. Marc worked diligently to minimize disruption to my daily routine. I greatly appreciated that.

The air conditioning system is now quiet, efficient, and has significantly improved the overall comfort of my home.

I would highly recommend Marc O'Connell and Aztil Air Conditioning to anyone in need of air conditioning services. Aztil has exceptional customer service, technical expertise, and commitment to quality. Make them the go-to choice for all your air conditioning needs.

Thank you, Marc, for an outstanding experience!" 😉
Response from the owner:Thanks for the great review, Dian Keller! We're glad Andy and Johnathan provided such great service. We'll be sure to send them your way again!
Great Service. ¡Thanks Dana!
Response from the owner:Hi Juan, thank you for your kind words! We're so glad to hear that Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Very pleased with Ramon professionalism, reccomend Aztil .
Response from the owner:Hi Roxane, thank you for your kind words! We're so glad to hear that Ramon did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Yandis is an exemplary technician. He explained each part of his maintenance check and made other suggestions as to how to improve our HVAC system. We rate him a 10+!!
Response from the owner:Hi Bette, thank you for your kind words! We're so glad to hear that Yandis did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Did a wonderful job and very clean The young men that worked here was Jordan and Adrian I would recommend them
Response from the owner:Hi Patricia, thank you for your kind words! We're so glad to hear that Jordan and Adrian did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
We had a repair done by Rick Cchran. Excellent repair person, knowledgable on the unit we have. Thanks to Sabrina for helping to get the cost down.
Response from the owner:Hi Milt, thank you for your kind words! We're so glad to hear that Rick did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Jordan and his crew were great He explained the process in detail. The work was done expertly
The aeroseal system "closed " the equivalent of 4 open windows in my AC ductwork
Response from the owner:Hi Kevin, thank you for your kind words! We're so glad to hear that Jordan did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Jordan was great. Should I need to this work on my other unit's duct work I will ask for Jordan
Response from the owner:Hi Herbert, thank you for your kind words! We're so glad to hear that Jordan did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
This was the second time I've used Aztil to replace my air conditioner and there's a reason I'm a repeat customer! My repair technician, Lee, was prompt and quickly identified that I needed a new unit. Within the hour I got an estimate, and I was on the schedule for installation the next day. That was a relief as the weather in Florida has been swinging from cool to too hot. On installation day, Dana and Angel were fantastic. They were on time, and quickly replaced my AC and air handler. They were kind and clean and left my garage area cleaner than they found it. I work from home, but they didn't disrupt my schedule at all. I would highly recommend Aztil to all my friends and neighbors in South Florida.
Response from the owner:Hi Elizabeth, thank you for your kind words! We're so glad to hear that Lee did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Rick Cochran is a wonderful caring tech. He found my problem and fixed it, and even did a little extra to make my AC work better. I'm happy that I use Aztil.
Response from the owner:Hi Lillian, thank you for your kind words! We're so glad to hear that Rick did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Lazaro was prompt, friendly and knowledgeable
Response from the owner:Hi Barbara, thank you for your kind words! We're so glad to hear that Lazaro did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Response from the owner:Hi Theresa, thank you for your kind words! We're so glad to hear that Aztil did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
David was great. Very professional and helpful.
Response from the owner:Hi Michael, thank you for your kind words! We're so glad to hear that David did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
LEE is a great technician and a pleasure to meet.
Response from the owner:Hi Larry, thank you for your kind words! We're so glad to hear that Lee did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Dana was very courteous, friendly, he did a through inspection in and outside my unit. I would recommend him always
Response from the owner:Hi Sheila, thank you for your kind words! We're so glad to hear that Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Dana, the tech was great and very honest. I would recommend him to anyone!!!
Response from the owner:Hi Bernie, thank you for your kind words! We're so glad to hear that Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Overall have been very happy with the technicians. The response from the office staff not as much.
Response from the owner:Hello Jennifer, Thank you for taking time to provide feedback about your experience with our company. We completely understand your frustration and apologize for any dissatisfaction that may have caused your day. We are eager to discuss this experience with you. Please call our customer service manager, Jack. He can be reached at (561) 202-8726. It is our goal to make sure we resolve any issue we can and look forward to speaking with you.
Yandis is a great tech. He usually does our service appointments and is neat, courteous, knowledgeable and respectful.
Response from the owner:Hi Jack, thank you for your kind words! We're so glad to hear that Yandis did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
I just had an AC unit replaced, air handler & condenser, by Aztil Air Conditioning. Paul was the initial point of contact, Naraldo was the installation technician. Paul gave me sound advice & Naraldo was professional, quick & clean with the instillation.
Response from the owner:Hi Ron, thank you for your kind words! We're so glad to hear that Paul and Naraldo did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Jordan and Adrian did a good job cleaning my air ducts. Thanks
Response from the owner:Hi Guillermo, thank you for your kind words! We're so glad to hear that Jordan and Adrian did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Technician Dana was very efficient.
Response from the owner:Hi Marisa, thank you for your kind words! We're so glad to hear that Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Asiel was such a hard worker. From the time he came until he left, he never took a break. Didn’t even get a lunch. When he didn’t understand something we asked, he had it translated on his phone. I can’t say enough for his work ethic.
Response from the owner:Hi Judith, thank you for your kind words! We're so glad to hear that Asiel did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Angel Orbea did an excellent job today. He came in and listened to my explanation of what happened, checked his notes and went to work. He showed me everything and explained everything. He did a great job!!
Response from the owner:Hi Maria, Thank you so much for your wonderful review! We're glad to hear that you had an excellent experience with our service. We pride ourselves on our knowledgeable staff, and it's great to know that Dana was able to provide you with such great service. We appreciate your feedback and hope to see you again soon!
Excellent Serviceman, clean, and Professional
Response from the owner:Hi Michael, thank you for your kind words! We're so glad to hear that Aztil did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Alex, tech …..wonderful!!!!
Response from the owner:Hi Rick, thank you for your kind words! We're so glad to hear that Alex did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Excellent work by Dana. He arrived on time, worked very hard and did a great job cleaning up after. He explained everything and was very friendly. I will definitely request Dana next time I need service. Outstanding work !
Response from the owner:Hello Mark. We greatly appreciate your positive review. I'm glad Benny was able to provide you with good service. We appreciate you as a customer and thank you for your business. Please contact us if you ever have any questions or need support with anything.
Love Atzil and Albert always does an amazing job keeping my system running smoothly.
Response from the owner:Hi Devon, thank you for your kind words! We're so glad to hear that Albert did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
The A/C in one of our homes stopped working. I forgot to contact air Boca , which is now Aztil Air Conditioning. Instead, I contacted a competitor (paridise). The competitor came out was very nice and friendly and when they diagnose the problem, they said it would be over $900 to fix it. This didn’t seem right so I remembered to call Air Boca. I spoke with (Sabrina) and she was helpful and she sent my favorite former technician Yandis to look at the unit. They were able to solve the problem for less than $300. I highly recommend Aztil.
Response from the owner:Hi Norm, thank you for your kind words! We're so glad to hear that Sabrina and Yandis did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Technician prompt, courteous and efficient
Response from the owner:Hi Leah, thank you for your kind words! We're so glad to hear that Aztil did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Paul, Dana, Jordan and Adrian were absolutely amazing. They were thorough, clean and explained everything. Highly recommended!!’
Response from the owner:Hi Robin, thank you for your kind words! We're so glad to hear that Paul and Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
I have never written a review for a business before.
Last night my A/C quit. I called AZTIL in the morning and Ramon was there by afternoon. I have been a longtime AZTIL customer and have been satisfied. However Ramon was so friendly, polite and knowledgeable I feel the need to recommend them. I happened to have several
friends visiting when Ramon arrived. To a person they were so impressed by him. The comment was made that he made one want to use AZTIL. Thank you Aztil. You have a great asset.
Response from the owner:Hi Donna, thank you for your kind words! We're so glad to hear that Ramon did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Dana was great. Identified the issue. Was super courteous and a gentleman. Thanks for everything.
Response from the owner:Hi Howard, thank you for your kind words! We're so glad to hear that Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Aztil is always reliable and got me back to normal .. Tino came and fixed the problem immediately and it was all covered on the service contract .. thanks Tino and Aztil for fine job
Response from the owner:Hi Joseph, thank you for your kind words! We're so glad to hear that Tino did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Dana was quick, clean, informative and had the right amount of concern for the problem we were having with the drain clogging of two units. Well done Dana !!
Response from the owner:Hi Doug, thank you for your kind words! We're so glad to hear that Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Ramon did a wonderful and thorough job on my A/C maintenance. He was very informative and explained everything. I highly recommend Aztil and Ramon is excellent!!
Response from the owner:Hi Marsha, thank you for your kind words! We're so glad to hear that Ramon did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Dana was amazing A++
Response from the owner:Hi Juana, thank you for your kind words! We're so glad to hear that Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
My tech was knowledgeable and very polite. Got my ac taken care of and I am very happy with him. Jackie at the office was also amazing .
Response from the owner:Hi Maggie, thank you for your kind words! We're so glad to hear that Aztil did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
Dana did a good job installing our Apco-x filter.
Response from the owner:Hi Sandra, thank you for your kind words! We're so glad to hear that Dana did an excellent job and that you were pleased with the outcome. Thank you for being a valued customer.
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