As a homeowner, you should always demand proper and accurate servicing of your appliances and equipment. Since you are paying for it, it is your right. The problem arises when you cannot gauge whether the service rendered is good, sub-standard, or poor. This does happen and primarily because we cannot comprehend what the standard servicing protocols state. The HVAC unit installed at home is one machinery that requires servicing periodically. Hence, it is better to make a not of triggers that point towards signs of poor service by your HVAC contractor.
Choose A Responsible Contractor
To begin with, try and choose a contractor who is a thorough professional. In addition, before finalizing the deal, check their credentials, and gather reviews about their servicing. These little details will make the difference between getting good or bad servicing for your HVAC unit. The idea is to start on the right foot so that you don’t get stuck with scammers.
Signs Of Poor Service By Your HVAC Contractor
You choose the contractor well, does that guarantee thorough servicing? Not really because there are still people and companies, trying to earn a quick buck by cutting corners. Here are a few signs of poor service by your HVAC contractor –
1. Problem Not Identified – If the technician visiting your home often fails to identify the problem on hand, you need to be wary. Tricky faults do occur, but not always. So, if the technician cannot identify the root of the problem every time, it is a clear indication of a lack of knowledge. It may also be a sign of a careless and lax attitude of the technician. He just does not want to spend time looking for a problem. All he is interested in is a quick fix. For example, if you have filed a complaint about your AC losing its cooling power, the technician comes and tops up the refrigerant without bothering to check for leaks. Now, that is poor service.
2. Not Having The Necessary Tools – The technician came to solve your HVAC problem but did not bring all the tools he may need. In today’s day and age, a professional will always have his toolkit ready. If your technician tells you that he needs to go back to the workshop to pick up a part or tool, they are wasting your time. Commercial contractors would always carry whatever they may need while attending a house call.
3. Technician Constantly Calling Someone For Help – Usually, HVAC technicians gain experience on the job, but under the watchful eyes of a trained technician. A newbie with limited knowledge working alone should raise a red flag of concern. How will you know the person is new with limited exposure? Be direct and ask the technician for their experience. Mostly they will let you know without hiding anything. However, if one does try to hide it, you will constantly find them on a call with someone discussing the problem.
4. Can’t Address Your Queries Satisfactorily – As a customer, you are bound to have questions and concerns. A contractor who knows his job well and is professionally trained will answer them to your complete satisfaction. A contractor who, on the other hand, does not know the ins and outs of his job will flounder and give half-baked unsatisfactory answers. If the HVAC contractor cannot answer your concerns, he cannot even do a good job of addressing the problems that you are facing with the HVAC unit. To top it all, they will also fail to communicate to you what they did as a remedial measure and what remains to be done. What they will successfully do is leave you frustrated with a list of things that still need to be taken care of.
5. Leave A Mess Behind – One of the first things that professional is taught is to do is to keep their work area clean. If your HVAC contractor leaves tools, wires, and other things behind, their work ethics are really poor. They are lazy and careless because such things can cause equipment damage.
6. Disregarding Carbon Monoxide Levels – A professional technician is well aware of the dangers of carbon monoxide poisoning. So, when they come for annual servicing or answering a carbon monoxide leakage complaint, they should spend some time looking for leaks and cracks in your unit. This inspection has to be thorough, so it will ideally take some time. Post the inspection, they should check for the presence of harmful gases and also measure the HVAC unit’s depressurization. Some contractors work on the assumption that the batteries in the CO alarm or Carbon Monoxide alarm are weak, and so it is ringing without any reason. They just change the battery and say all is well. The problem here is the lack of adequate training. The technician is either minimally trained or not trained at all. As such, they are not aware of back-drafting of combustion appliances. Since they don’t know about it, they don’t check for it. As a precautionary measure, always insist on your HVAC technician to test for the presence of harmful gases in your home.
7. Ignoring The Ventilation – When you complain about airflow problems, most often than not, the technician heads for the unit without giving a single thought to ventilation. When installing the ductwork, many contractors don’t pay attention to proper ventilation due to which airflow problems occur. A commercial and professional contractor should look into this aspect as well and not assume that the problem is in the unit. If the contractor is the same as who installed the HVAC unit, they should correct your ventilation problem free of cost, as they are the ones who made a mistake.
Food For Thought
When a technician or contractor visits your home on a service call, don’t leave them alone to complete the job. As humans, we try to cover up for our shortcomings and in the wake, start nervous chatter, become clumsy, try to divert attention, prevent you from asking questions, etc. If you are not around, you will not notice these telltale signs. So, be around to catch the signs of poor service by your HVAC contractor.