Maintenance Contracts
|   info@aztilac.com
Aztil Air Conditioning
  • About Us
    • Reviews
  • Services
    • Air Conditioning Services
      • Air Conditioning Repair
      • Air Conditioning Tune Up
      • Air Conditioning Installation
      • Air Conditioning Maintenance
      • Duct Cleaning
      • 24/7 Emergency Support
    • Heating Services
      • Heater Repair
      • Heater Installations
  • Equipment & Sales
    • Rheem Air Conditioning
    • Trane AC Equipment
    • Carrier Air Conditioning
    • UV Light
    • AC Filtration Systems
    • R.G.F. Blue Lights
    • REME HALO LED Air Purifier
    • Appliance Maintenance Contracts
  • Videos
  • Blog
  • Contact
    • Service Areas
(888)-729-8452

What Is A AC Service Call Fee & How Does It Influence Me?

by aztilac / Friday, 15 April 2022 / Published in Aztil Air Conditioning
AC Service

An HVAC system means comfort. But this comfort comes at a price, which is all about taking care of the unit, and once in a while, it may even consist of installation or replacement. These services have one thing in common: the “AC service call fee.” Do you know what it is and how it influences you, the customer? Don’t look any further because you will find all the answers on this page.

What Is A Service Call?

When you book an appointment for troubleshooting, repairs, maintenance, installation, or inspection, you ask for a service. Hence, when a homeowner or a building manager has an HVAC problem that requires a diagnosis or assessment, the help provided is called a “Service Call.”

For example, your AC suddenly stops working. You call your HVAC technician and ask them to rectify the issue. Your technician’s service is a service call because they come to your residence and figure out and remedy the situation.

The Service Call Fee

The fee charged by the service technician to visit the site to perform the service is called a “Service Call Fee.” Typically, this fee covers the general expenses related to attending a service call. Consequently, it encompasses travel expenses because it takes time to reach the destination. Also, in doing so, fuel is used, and the company vehicle suffers wear and tear. It wouldn’t be off the mark to claim that the call fee consists of the trip charge fee, i.e., it covers the fuel and transport expenses.

This would be the right time to point out that the service call fee generally does not include the cost of labor or that of the spare parts.

Who Pays The AC Service Call Fee?

The service call fee or the trip charge is settled by you if you have asked for the service call. If you decide not to go ahead with the technician’s recommendation of AC repairs, maintenance, or installation and send them back, even then, you have to bear the trip charge. This is because you asked for a service, and the HVAC company fulfilled its end of the bargain by sending a qualified technician. If you don’t agree with them, it’s not their fault. So the service call fee is due to them, irrespective of what step you take.

Is The Service Call Fee The Same For All?

Straight up – No, the service call fee is not the same for all. Every HVAC company has its own fee structure. There is no standardization; therefore, it can vary from contractor to contractor within the same area. Some service contractors follow a flat rate or a fixed charge for all locations inside the radius of their service. Others charge a different fee for each location, with the minimum being for that area closest to them and the maximum for the one that is the farthest. In short, the miles covered to reach the destination will guide the service fee charge.

For example, an HVAC contractor or company may charge a fixed amount of $70 for service calls in Miami because they are headquartered there. And for areas beyond it, the fee will change depending on the miles they cover. Hence, it can be rightly concluded that the service call fee includes the travel time or the mileage and sometimes even the cost of the first 30 mins of labor on-site for diagnosing the problem. If the technician spends more time on site, the fee will increase accordingly.

Does Service Call Fee Cover The Materials Cost Or The Cost Of Replacement Parts?

Usually, the service call fee will not cover the cost of the materials used in repairs or installations. Neither does it include the cost of replacement parts. These will all be additional expenses. Nonetheless, we always advise our clients and readers; it’s always better to ask when in doubt. So instead of wondering what the service provider will think, be confident and ask your questions. You are paying for the service and hence, have every right to query them. At least, when the bill is presented, there will be no unpleasant surprises in store.

Is It Possible To Waive The Service Call Fee?

Yes, it is possible to waive the service call fee. The best way to do so is by buying an HVAC membership plan from a reputed and trustworthy company. Their membership plans will have a waiver for it, and you will be able to get the technicians to come and assess any issues for free.

Sadly, other than this, there is no other way to steer clear of the service call fee. If you don’t have a membership, you will have to pay for every visit you ask the technician to make.

Other Benefits Of Purchasing HVAC Membership Plans

There are several benefits of purchasing an HVAC plan. These include:

1. No need to remember and book HVAC maintenance appointments.
2. No need to pay a service call fee.
3. Savings on repairs.
4. Lower service costs.

Bottomline

Next time you see a service call fee tab on your final bill, don’t confuse it with the service cost. Service cost is the actual expense and consists of the cost of repairs, time taken in repair or installation, labor charges, etc. The service call fee, on the other hand, consists purely of the trip charges. That is, it includes all the expenses the company bears to send the technician to your place of residence. If you don’t wish to pay this amount, you can always look to buy a suitable HVAC membership plan.

There’s good news for the residents of West Palm Beach, Florida – Aztil Air Conditioning offers fabulous HVAC membership plans for you to choose from. We have something for everyone and every budget. If you are a little apprehensive, you can try our services at any time for an affordable rate. We are HVAC experts with years of experience under our belt. So when you partner with us, you will never have to worry about your HVAC system. To book an appointment, just call +1-888-729-8452.

  • Tweet

Search

Request Service

    Social Media

    What Our Clients Think of Us

    • Jose and Javier were very professional, knowledgeable, and Clean. I was very pleased and would recommend them easily. My... read moreJose and Javier were very professional, knowledgeable, and Clean. I was very pleased and would recommend them easily. My system is working perfectly. read less

      Facebook Logo
      Janice S. Avatar
      Janice S.

      Their service is professional and they are 100% accurate when it comes to fixing the problem. I highly recommend Aztil... read moreTheir service is professional and they are 100% accurate when it comes to fixing the problem. I highly recommend Aztil Air if you’re having problems with your a/c . read less

      Facebook Logo
      Shapu B. Avatar
      Shapu B.

      We had a problem with our unit and they worked at it until the problem was solved. Cannot ask for... read moreWe had a problem with our unit and they worked at it until the problem was solved. Cannot ask for any more than that. TY guys.... read less

      Facebook Logo
      JoAnn M. Avatar
      JoAnn M.
    • Great Service. Thank you Jose and Malik. Very knowledgeable and pleasant to work with. Did a great job.

      Facebook Logo
      Laurie M. Avatar
      Laurie M.

      I have been with the company over 7 years, with a service agreement and today I was surprised when... read moreI have been with the company over 7 years, with a service agreement and today I was surprised when they honored me by doing my air conditioning check up even though this agreement expired 1 month ago. The technician Juan explained everything to me today and with no doubt, I will definitely purchase a new service agreement as soon as possible. Great company!!! read less

      Google Logo
      Adriana M. Avatar
      Adriana M.

      Russell was on time for our AC tune-up and recommended we get a single bulb UV installed ($650), an expense... read moreRussell was on time for our AC tune-up and recommended we get a single bulb UV installed ($650), an expense I was not expecting nor ready for at the present time. I had not heard of this before and will do my homework with regard to the benefits and experience others in my community have with this retro-fit.
      Thanks again Russell. Courteous, thorough and efficient.
      read less

      Google Logo
      Michael L. Avatar
      Michael L.
    • Every time I deal with this company I feel like I’m their #1 customer. They’re always very professional, nice, informative,... read moreEvery time I deal with this company I feel like I’m their #1 customer. They’re always very professional, nice, informative, and get the job done right! Jack today was so awesome. He helped me with my washing machine, ac heater, and pool heater. Amazing work! Signed their 2.5year contract 🙌🏼 I know I’m my family and I are good hands! read less

      Google Logo
      Alessandra B. Avatar
      Alessandra B.

      I appreciate the time and patience Mr. Benny H had with me when he came in to fix my a.c... read moreI appreciate the time and patience Mr. Benny H had with me when he came in to fix my a.c unit. Reasonable pricing and he provided me with information instead of trying to make me buy items I don’t need. Honest and reliable company. I highly recommend. Thanks a lot Benny H. for your time and professionalism. read less

      Google Logo
      Louis S. Avatar
      Louis S.

      Never fun moving into a new home to have your AC break on day 2 but Juan came out and... read moreNever fun moving into a new home to have your AC break on day 2 but Juan came out and did everything we needed and the process was very easy. Highly knowledgeable and throughly explained everything that was going on. Would highly recommend and will use Aztil again if ever needed. read less

      Google Logo
      Chris B. Avatar
      Chris B.
    • I recommend Aztil because they are reliable, their service is always prompt and courteous. The techs always offer advice on... read moreI recommend Aztil because they are reliable, their service is always prompt and courteous. The techs always offer advice on what to do but without the pressure of “spend, spend, spend!!” They will work with you and help find the best cost for your budget, even offering ways to save when they have the option of not saying so. Well done Aztil! read less

      Google Logo
      Josh L. Avatar
      Josh L.

      Juan Ortega came to our house this morning (Sunday) and did a fantastic job restoring our A/C. Very professional and... read moreJuan Ortega came to our house this morning (Sunday) and did a fantastic job restoring our A/C. Very professional and a super guy! Great service! I’d recommend Aztil Service for all you’re A/C needs! read less

      Google Logo
      Steve F. Avatar
      Steve F.

      I had Aztil Air come out today. Edward the technician was outstanding. He solved my issue, answered all... read moreI had Aztil Air come out today. Edward the technician was outstanding. He solved my issue, answered all of my question. He also made sure everything was working properly when he left.

      Thanks
      read less

      Google Logo
      Perry H. Avatar
      Perry H.
    • Great experience from the consultation with Brian to the installation. The technicians were professional and efficient. This was my first... read moreGreat experience from the consultation with Brian to the installation. The technicians were professional and efficient. This was my first experience with an AC install, thanks to Aztil they made this process effortless. Thank you to the Aztil Team! read less

      Google Logo
      Taneshia S. Avatar
      Taneshia S.

      I needed new insulation & it is scorching hot in attic. Jake was awesome. Got it done efficiently & even... read moreI needed new insulation & it is scorching hot in attic. Jake was awesome. Got it done efficiently & even cleaned up afterwards! I am very pleased. read less

      Google Logo
      Susan C. Avatar
      Susan C.

      Very appreciative of great professional service after hours on a Sunday night!
      Technician Brandon was excellent, knew what he...
      read moreVery appreciative of great professional service after hours on a Sunday night!
      Technician Brandon was excellent, knew what he was doing, and our
      problem was taken care of very quickly and efficiently. Am definitely
      recommending this company and how it handled our service request.
      read less

      Google Logo
      helen b. Avatar
      helen b.
    • 5 star ratingI have been with Aztil for about 6 years and have found them to be honest and on time for... read moreI have been with Aztil for about 6 years and have found them to be honest and on time for appointments. I would most certainly recommend them for A/C service as well as appliance repair. read less

      Yelp Logo
      Martin M. Avatar
      Martin M.

      5 star ratingI had previously posted a negative review. After being contacted by Gary from Aztil, the problem was totally resolved. He... read moreI had previously posted a negative review. After being contacted by Gary from Aztil, the problem was totally resolved. He got a tech out pronto and everything is working fine. I'm a happy camper again. Thanks!! read less

      Yelp Logo
      Mike D. Avatar
      Mike D.

      Aztil A.C. is a brilliant company! highly recommend it! ❄

      Facebook Logo
      Joseph C. Avatar
      Joseph C.
    • LEE is the man! I called for service on my AC. Within 15 minutes of my call... read moreLEE is the man! I called for service on my AC. Within 15 minutes of my call he showed up. In only a few minutes he knew exactly what was wrong. Gave me temporary fix. Full fix tomorrow. Faster service then I get in a hospital emergency room! Cool night ahead. I hope the mechanics do the same tomorrow. read less

      Facebook Logo
      Mike R. Avatar
      Mike R.

      We had a serious emergency, they arrived within 24 hours - did a great job PLUS they were extremely personable... read moreWe had a serious emergency, they arrived within 24 hours - did a great job PLUS they were extremely personable - polite and neat!!! FABULOUS air conditioner, great company. Recommended them to friends and family and everyone loves them. read less

      Facebook Logo
      Frannie S. Avatar
      Frannie S.

      outstanding customer service great team of guys on the road all around great company I highly recommend Aztil Air conditioning

      Facebook Logo
      Jacob F. Avatar
      Jacob F.
    • great customer service and great technicians

      Facebook Logo
      Justin K. Avatar
      Justin K.

      Brian came on time and was very informative and courteous. he even assisted me with a question i had on... read moreBrian came on time and was very informative and courteous. he even assisted me with a question i had on my refrigerator (where was the filter). Aztil always responds very quickly when i have any problems. i highly recommend using this company. read less

      Google Logo
      Karen L. Avatar
      Karen L.

      Paul G. Is an excellent representative for your company.
      Anyone fortunate enough to have him in their employ is indeed lucky.
      He...
      read morePaul G. Is an excellent representative for your company.
      Anyone fortunate enough to have him in their employ is indeed lucky.
      He explained to this elderly couple in clear and simple terms how everything worked.
      Actually we would recommend him to all our friends and neighbours who need their air conditioning needs attended too.
      read less

      Google Logo
      Peggy J. Avatar
      Peggy J.
    • My technician was Brian. He was very professional and knowledgeable. He arrived within the time frame they gave me. I... read moreMy technician was Brian. He was very professional and knowledgeable. He arrived within the time frame they gave me. I was very pleased with their work and will use their services in the future. One more thing- Brian was a super nice guy and a credit to Aztil. read less

      Google Logo
      John Z. Avatar
      John Z.

      Juan is the best. He has taught me so much and is very studied in his field. I have... read moreJuan is the best. He has taught me so much and is very studied in his field. I have a new unit for the last few years and I always ask for Juan to do my service. He is timely and very professional. The Company is a in good standing and close to my house. Thank you for all you do to keep me learning and happy. Miss Patty. read less

      Google Logo
      Patricia P. Avatar
      Patricia P.

      Eddie came to our condo on Saturday, Aug 25th and fixed our air conditioner quickly. He was very pleasant... read moreEddie came to our condo on Saturday, Aug 25th and fixed our air conditioner quickly. He was very pleasant to work with. We always have great service from Aztil.


      Bryan and Nukhet
      read less

      Facebook Logo
      Bryan H. Avatar
      Bryan H.
    • I am very partial.. AZTIL THE ELITE TEAM IS MY FAMILY

      Facebook Logo
      Analisa L. Avatar
      Analisa L.

      Ac was down my husband called Aztil on a Saturday and they had someone out in less than an hour.... read moreAc was down my husband called Aztil on a Saturday and they had someone out in less than an hour. Very friendly service highly recommend Aztil. read less

      Facebook Logo
      Jennifer J. Avatar
      Jennifer J.

      Aztil put two air conditioners in my home. They were very professional and knowledgeable. They also have a great maintenance... read moreAztil put two air conditioners in my home. They were very professional and knowledgeable. They also have a great maintenance program. It's not a corporation but a family business that cares. read less

      Facebook Logo
      James S. Avatar
      James S.
    • great company. Ask for Brian MCCabe great guy. honest company for sure

      Facebook Logo
      Roxy C. Avatar
      Roxy C.

      Wonderful service!! Manny and John were fantastic. They were very nice and knowledgeable. They saved me money :) . Thank... read moreWonderful service!! Manny and John were fantastic. They were very nice and knowledgeable. They saved me money :) . Thank you so much!!! read less

      Facebook Logo
      Viviana C. Avatar
      Viviana C.

      Awesome service, on time, professional, honest, and friendly staff. I would absolutely recommend AZTIL to everyone that needs anything that... read moreAwesome service, on time, professional, honest, and friendly staff. I would absolutely recommend AZTIL to everyone that needs anything that has to do with Air Conditioning. read less

      Facebook Logo
      Richard B. Avatar
      Richard B.
    • Aztil Air conditioning is Extremely Professional an has Amazing customer service.
      The office staff is very polite, the Technicians are...
      read moreAztil Air conditioning is Extremely Professional an has Amazing customer service.
      The office staff is very polite, the Technicians are extremely knowledgeable.
      They are the best Ac company in South Florida.
      I see There Trucks Everywhere.
      No wonder they are the Largest Air conditioning company in South Florida.
      You guys Are Awesome. Keep up the Amazing service.
      read less

      Facebook Logo
      Ron L. Avatar
      Ron L.

      Wonderful Manny is the best best service in town friendly fast and reliable!!!!!

      Facebook Logo
      Myrna C. Avatar
      Myrna C.

      5 star ratingCalled Aztil because my AC wasn't working. I was surprised how fast they responded. The tech, Lee, was very knowledgeable... read moreCalled Aztil because my AC wasn't working. I was surprised how fast they responded. The tech, Lee, was very knowledgeable and experienced. He had my AC working in no time. These guys are great . I highly recommend. Thanks Lee, you're the best. read less

      Yelp Logo
      Donna C. Avatar
      Donna C.
    • Awesome staff and very professional, top notch service and always there to help. I highly recommend

      Facebook Logo
      Adam B. Avatar
      Adam B.

      5 star ratingJason diagnosed and repaired what a dozen different technicians missed in 3 and a half years of mis-diagnosis with our... read moreJason diagnosed and repaired what a dozen different technicians missed in 3 and a half years of mis-diagnosis with our unit.  He repaired the problem within 1 hour, and was polite, friendly and clearly explained the issue.

      I would give Jason a raise, you don't want to lose him.
      read less

      Yelp Logo
      Stacie K. Avatar
      Stacie K.

      Thank you Aztil for replacing my air ducts � you guys ROCK!

      Facebook Logo
      Chelle M. Avatar
      Chelle M.
    • Michael Blakeman provided great service over and above... Thank you Mike�

      Facebook Logo
      Donna B. Avatar
      Donna B.

      After a series of miscommunications all is now well. Multiple callbacks received and I can now sleep better. Owner/family is... read moreAfter a series of miscommunications all is now well. Multiple callbacks received and I can now sleep better. Owner/family is even from my hometown. Son recognized my Philly accent ;) read less

      Facebook Logo
      Nora K. Avatar
      Nora K.

      This company is amazing!! Always at the house within a few hours and problem fixed! Eddie was fantastic! Friendly, professional... read moreThis company is amazing!! Always at the house within a few hours and problem fixed! Eddie was fantastic! Friendly, professional and quick service! read less

      Facebook Logo
      Cristin B. Avatar
      Cristin B.
    • Lou has a great company. They all work with you and have real pros with real expertise. Thanks!

      Facebook Logo
      Kenneth P. Avatar
      Kenneth P.

      On 11/8/16 our air Conditioner was serviced under invoice. #141990. Edward was the tech , service... read moreOn 11/8/16 our air Conditioner was serviced under invoice. #141990. Edward was the tech , service was excellent.
      On 12/22/16 our dryer was serviced under invoice #32314 by Jack. Parts were ordered, and he is very professional.
      Rhoda and Ed Wechsler
      read less

      Facebook Logo
      Rhoda W. Avatar
      Rhoda W.

      I have been with these guys for at least 10 years and they do a great job at an awesome... read moreI have been with these guys for at least 10 years and they do a great job at an awesome price. Russell did my tune-up this time and he was the nicest guy,and no high pressure sales like some companies do. Check them out when you need your A/C fixed or a check-up you won't be disappointed read less

      Facebook Logo
      Donna H. Avatar
      Donna H.

    Our Partners

    • Carrier Corporation Ventilation Company
    • Honeywell
    • MISTUBISHI ELECTRIC Cooling & Heating
    • York Official Logo
    • American Standard
    • Heating & Air Conditioning System Florida
    • Heil Heating & Cooling System West Palm Beach
    • Trane AC in West Palm Beach Florida
    • Maytag Ac in Palm Beach
    • Rheem Air Conditioning Florida
    • RUDO
    • Rheem Air Conditioning Florida

    Latest News

    • HEPA filters
      Can HEPA filters Stop Allergies?
      BY:AZTILAC

      Many of us suffer from allergies. Some from everyday things like dust and pollen, while others are sensitive to certain foods, fumes, etc. These people have not given up on life but learned to live with their sensitivity. They avoid places, foods, and sometimes even everyday things like perfumes and...

      16May
    • benefits of ductwork cleaning
      Benefits of Ductwork Cleaning
      BY:AZTILAC

      Most American homes have comprehensive ductwork to allow their central heating and cooling system to maintain an ideal indoor temperature. These ducts are responsible for circulating the treated air throughout the home (supply ducts) and carrying the warm air to the AC to cool it once again (return ...

      11May
    • schedule a maintenance check today
      Why You Need to Schedule a Maintenance Check Today?
      BY:AZTILAC

      HVAC maintenance is a sore point with a majority of the people. They think, “what is the need for one when everything is working fine? The technician will point out other things that are not right with the unit. Maintenance is just their way of minting more money from unsuspecting homeowners.” First...

      9May
    Aztil Air Conditioning Logo

    LOCATION

    2540 S Military Trail, West Palm Beach, FL 33415

    1-888-729-8452
    info@aztilac.com

    CONNECT

    • Sitemap
    • Privacy Policy
    Oamii Best Digital Marketing Agency

    AZTIL Air Conditioning | HVAC License: CAC049253
    Copyright @ 2022. All Rights Reserved.
    This website is managed by Oamii.

    TOP